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SOURCE Jack Henry & Associates, Inc.
- jhaCall Center system now available in a variety of outsourced delivery alternatives -
MONETT, Mo., Oct. 17, 2013 /PRNewswire/ -- Jack Henry & Associates, Inc. (Nasdaq: JKHY), a leading provider of technology solutions and payment processing services primarily for financial services organizations, today announced that its jhaCall Center™ system can be deployed through a variety of bank-defined outsourced services.
jhaCall Center supports a variety of outsourced implementation options provided by U.S.-based call center associates who serve as seamless extensions of a bank's staff.
These outsourced alternatives leverage Jack Henry & Associates' service culture, infrastructure, proven call center technology, and best practices to provide call center operations that would be difficult for individual institutions to realistically and cost effectively replicate, staff, and maintain.
According to Tony Wormington, president of Jack Henry & Associates, "Banks need advanced technology and operations based on best practices to provide the levels of telephone support today's convenience-driven consumers expect and today's highly competitive business environment demands. These outsourced alternatives enable Jack Henry & Associates to support banks that want to outsource their entire call center operations or strategic components. On behalf of our customers, experienced telephone service providers resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the implementation environment, jhaCall Center provides a cost-effective solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on banks' internal staffs."
jhaCall Center is available for banks with the SilverLake System® installed in-house or implemented in an outsourced environment through JHA OutLink Processing Services™. jhaCall Center is compatible with Cisco, Avaya, and Nortel phone systems.
About Jack Henry & Associates, Inc.
Jack Henry & Associates, Inc.® (NASDAQ: JKHY) is a leading provider of computer systems and electronic payment solutions primarily for financial services organizations. Its technology solutions serve more than 11,300 customers nationwide, and are marketed and supported through three primary brands. Jack Henry Banking® supports banks ranging from community to mid-tier institutions with information processing solutions. Symitar® is the leading provider of information processing solutions for credit unions of all sizes. ProfitStars® provides best-of-breed solutions that enhance the performance of domestic and international financial institutions of all asset sizes and charters using any core processing system, as well as diverse corporate entities. Additional information is available at www.jackhenry.com.
Statements made in this news release that are not historical facts are forward-looking information. Actual results may differ materially from those projected in any forward-looking information. Specifically, there are a number of important factors that could cause actual results to differ materially from those anticipated by any forward-looking information. Additional information on these and other factors, which could affect the Company's financial results, are included in its Securities and Exchange Commission (SEC) filings on Form 10-K, and potential investors should review these statements. Finally, there may be other factors not mentioned above or included in the Company's SEC filings that may cause actual results to differ materially from any forward-looking information.
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