Erie's Sheraton Hotel Ranks Number One in Satisfaction - WICU12 HD WSEE Erie, PA News, Sports, Weather, Events

Erie's Sheraton Hotel Ranks Number One in Satisfaction

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Erie's Sheraton Bayfront Hotel has once again, ranked number one in customer satisfaction out of all Sheraton's across North America.

The hotel takes the number one spot out of 210 Sheraton's in the United States. And the hotel's restaurant, The Bayfront Grille, placed first in satisfaction out of all 423 Sheraton restaurants in the world.
"It's a combination of things - we have a lot of people who are here for business, for tourism,  especially in the summer time to see Presque Isle, and we have a lot of repeat customers just because of the product and staff that we have," said Dan Pora, the hotel's general manager.

That of course, helps profits.

"In 2014 we're budgeted to be almost a million dollars over in sales compared to last year, and last year was one of our record setting years as well," Pora added.

It's the third year in a row the hotel has taken the number one title for customer satisfaction.

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