Customers React to Wegmans Named Top Supermarket - WICU12 HD WSEE Erie, PA News, Sports, Weather, Events

Customers React to Wegmans Named Top Supermarket

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Thursday night, Linda Martz was buying fresh produce at Wegmans, to make dinner for her family.

What she didn't know is that she was actually shopping at the nation's top supermarket.

"I'm not surprised.  I've never had a bad product from Wegmans," said Martz.

Consumer Reports is out with their annual ratings.  Based on consumer survey, they say Wegmans is the best place to spend your money on groceries.

Managers at the Wegmans on upper Peach Street in Erie, said their store is no exception.

"Cleanliness, service, freshness and pricing are all things that we focus on every day," said Eric Weislogel, Perishable Area Manager.

Another customer, Carol Caler, said whenever she's in town from Meadville, she doesn't leave without stopping at Wegmans.

"We usually buy a lot of organic foods and Wegmans has a really good organic section, so whenever we're in the area from Meadville, we stop at Wegmans," said Caler.

Another popular supermarket also made the list, only they were ranked much lower.  Consumer reports ranks Walmart Super center at #55 on their list; the reasoning being sub par service and issues with cleanliness and perishables.

Officials from Walmart's camp, said, "The customer is at the core of everything we do. Over the last several years, we've taken significant efforts to help ensure the quality of our meat and produce.  We've seen our customers respond positively to these changes.  We also offer our customers a satisfaction guarantee on meat and produce.  If they're not completely satisfied, all they have to do is bring back the receipt for a full refund."

Weislogel said at Wegmans, the customer has to be #1.

"We look at it as, we're all customers and we know how we'd like to be treated," he said.  "I think that's something the Wegmans family has always  done really well, is empowered us to take care of our customers."

This year, Trader Joe's was a close second place while Publix and Costco took third and fourth.
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